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Open 90lot Legal Terms

Open the 90lot legal page to see how we handle data, cookies, account records and policy requests for Malaysian accounts.

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Explore Malaysia Policy Rules

90lot Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We keep this policy page focused on what matters to your account: how we collect and use data, when we must keep records, and how we respond to correction or deletion requests. Where local law permits access, you can open and maintain an account in Malaysia,

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but local law always controls if a rule differs. We may hold sign-in logs, device markers, policy acknowledgements and payment records linked to Touch 'n Go, GrabPay, Boost dan FPX so we can verify entries, settle disputes and meet record-keeping duties. We do not keep more
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than we need for those purposes. If a request touches identity, access or record accuracy, we may ask for extra proof before we change the file. The same standard applies whether you contact us from Kuala Lumpur or Johor Bahru.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Switch to Support Contacts

If you want a policy answer, use the channel that matches the task. Email works well for written requests and file copies, live chat suits short access questions, and the form helps when you need to attach screenshots or a payment trail. We will ask for the smallest set of details needed to confirm the account, then route the request to the right person and keep a clear thread.

Team online

Email the policy desk

Send a written request when you need a copy of stored data, a correction or a deletion check. We use the email on file to confirm you first, then we reply with the next step.

Use live chat for quick checks

Use live chat for short questions about wording, account access or a payment record linked to Touch 'n Go, GrabPay, Boost dan FPX. Keep your account details nearby so we can confirm the right file.

Submit the contact form

Choose the contact form when you need screenshots, documents or a longer explanation. It gives us a tidy thread, which helps us trace the issue and answer with the same details you sent.

DATA GUARDS

Browse Data and Security Rules

We keep this page tied to the way we actually run accounts. Cookies remember session state and language, while server logs help us spot unusual sign-ins and settle access disputes.

Data handling

We collect only the details needed to run your account, confirm identity and record policy acknowledgements. That can include login history and device signals, but nothing is kept longer than needed for the stated purpose.

Cookie control

Cookies remember language, session state and whether you have already seen key policy prompts. You can clear them in your browser, but some pages may ask you to sign in again or recheck your settings.

Account security

We protect sign-ins with password checks and, where available, extra verification before sensitive changes. If you spot an unfamiliar login, contact us quickly so we can lock the session and inspect the access trail.

Retention

We keep records only for the time needed to manage the account, settle a dispute, meet legal duties or stop abuse. When that period ends, we remove or anonymise the record under our process.

Change requests

You can ask for access, correction or deletion by sending a message from the address on file and stating what you want changed. We may ask for extra proof before making a change that affects account control.

Contact trail

Every policy request gets a reference so you can follow the thread later. That helps when you need to confirm a data copy, a wording change or an account note tied to a past payment record.

Open Common Legal Questions

These answers cover how your rights work on this page, when local law changes access, and how we handle correction or deletion requests. If you are in Malaysia, the same process applies across devices, and any request tied to Touch 'n Go, GrabPay, Boost dan FPX is matched against the account record before we make a change in our file.

Send the request from the email linked to your account, or use the contact form if you need to attach proof. We confirm identity first, then we send the record we are able to release.

Yes. Tell us what is wrong and share the updated detail through the address on file. If the change affects identity or access, we may ask for extra proof before updating the record.

We keep the record only as long as we need it for account service, dispute handling, legal duties or abuse checks. When the purpose ends, we remove or anonymise it under our retention process.

Cookies help remember your session and language, so you do not need to reset them every time. If you clear them, the next sign-in may ask for your details again and some settings may reset.

If local law does not allow access, we follow that law and stop the account flow at the point required. Where access is permitted, we use the same policy steps for every Malaysian account.

Our support team handles them first, then sends anything involving identity, record correction or deletion to the right specialist. That keeps the thread clear and gives you one place to follow the case.

Yes, when a payment record is needed for reconciliation or a dispute, we keep it with the account file. That includes entries linked to Touch 'n Go, GrabPay, Boost dan FPX while the record is still needed.

Open 90lot Legal Terms

Switch to Support Contacts

Email the policy desk

Use live chat for quick checks

Submit the contact form

Browse Data and Security Rules

Data handling

Cookie control

Account security

Retention

Change requests

Contact trail

Open Common Legal Questions

01 How do I ask for a copy of my data?

02 Can I correct a wrong account detail?

03 How long do you keep records?

04 Do cookies affect my sign-in?

05 What if local law does not allow access?

06 Who handles policy requests?

07 Do payment records stay with my file?

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